1. What this policy covers
This policy covers fees paid directly to CarzLync for listing, featured, promoted or sponsored services, boosts, dealer or showroom packages, advertising, subscriptions, premium marketplace services, corporate services and other paid CarzLync services. The price, duration and terms shown at purchase apply.
Money paid directly by a buyer to a seller for a booking, advance, deposit, vehicle price, reservation or delivery is generally outside this policy. Buyer and seller must resolve those matters directly.
2. Free services and listing fees
Free accounts and free marketplace features have no payment to refund. A paid listing fee displayed before payment is generally non-refundable after activation or publication, except where CarzLync approves a refund, a technical failure prevents delivery, a payment was duplicated or incorrect, the listing was rejected before service use where applicable, or law requires a remedy.
3. Rejected or removed listings
A paid listing rejected for violating Terms, listing requirements, prohibited-content, fraud-prevention or legal rules is generally non-refundable when the rejection resulted from the user's violation, inaccurate information, fraudulent content or failure to meet requirements.
If CarzLync removes a paid listing for reasons unrelated to the user's violation, we may provide a partial or full refund, replacement listing time, an alternative promotional service or another reasonable corrective action.
4. Promotions and vehicle sold
Featured, sponsored, boosted, priority and other promotional services do not guarantee a sale, views, enquiries, leads, search position or selling price. Once activated, fees are generally non-refundable unless the service was not delivered, materially defective, incorrectly charged or law requires a refund.
If the vehicle sells during a promotional period or the seller changes their mind, the fee generally remains non-refundable. Mark the listing sold or request removal promptly.
5. Change of mind and subscriptions
Unless a service term or law says otherwise, change of mind after activation or delivery does not create a refund right, including when the seller finds another buyer, the buyer changes plans, the service is no longer needed or a different service is purchased.
Showroom or dealer package refunds depend on the package terms. A subscription may remain active until the paid period ends after cancellation. Unused portions may be non-refundable unless the package terms or law provide otherwise.
6. Duplicate, incorrect, failed or fraudulent payments
Contact us promptly about duplicate or incorrect charges with the transaction ID, receipt, payment date and account details. We may verify account, service, price, discounts, taxes and provider records and issue an appropriate refund or adjustment.
If a payment fails but money was deducted, contact CarzLync and the payment provider. The provider may reverse or release the amount. Suspected fraud, unauthorised use, stolen credentials, chargeback abuse or money laundering may lead to service or account restrictions while investigated.
7. Refund eligibility and request period
A refund may be considered for duplicate or incorrect payment, unauthorised payment subject to verification, material failure to provide a paid CarzLync service, significant CarzLync technical failure, listing rejection before activation where applicable, express approval or a legal requirement.
Requests should normally be submitted within 7 days of the payment or issue, but later requests may be considered when the issue could not reasonably be identified earlier, involves payment processing, fraud or unauthorised use, or law requires a longer period.
8. How to request and review a refund
Contact info@carzlync.com from the account email with your full name, account email, mobile number, transaction ID, payment date, amount, service purchased, reason and supporting receipt or documents. Use the subject "Refund Request - CarzLync".
We may review the account, service, payment, listing, activation records, technical logs, communications and applicable promotional terms. A determination will be made on available information and applicable law.
9. Approval, processing and alternatives
Approved refunds normally use the original payment method. Banks, card issuers, mobile financial-service providers and gateways may require additional processing time, and CarzLync cannot guarantee their exact posting time. Refunds may be adjusted for unrecovered taxes or processing charges where permitted by law.
Where appropriate and legally permitted, CarzLync may offer a partial refund, listing credit, promotional credit, replacement advertising time, duration extension or another service. A monetary refund will be provided when mandatory law requires it.
10. Vehicle quality, third-party services and disputes
CarzLync is generally not the seller of third-party vehicles. A buyer cannot ordinarily request a CarzLync refund because a vehicle has a defect, damage, different value, ownership dispute or documentation problem; those matters are ordinarily between buyer and seller.
Third-party providers such as finance, insurance, inspection, rental and payment companies may have their own refund rules. CarzLync may assist with marketplace complaints but does not ordinarily decide ownership, vehicle returns, seller compensation or buyer-seller contract breaches.
11. Changes, law and contact
Cancellation does not automatically create a refund. Promotional offers may have additional terms. We may update this policy for new services, payment methods, business practices, functionality, law or providers; the updated version will be posted.
This policy is interpreted under applicable laws of Bangladesh, subject to mandatory consumer, payment, contractual and other rights. Contact info@carzlync.com or +8801714404444, South Breeze Center, Level-8, House-5, Block-G, Road-11, Banani, Dhaka, Bangladesh.
